FAQs

Open the product you like, tap Buy Now or Add to Cart, and enter your name, phone number and full address at checkout. That's it — no account or advance payment needed.

Yes. Cash on Delivery is available all over Pakistan. You pay the rider in cash when your parcel arrives.

Our team may call or WhatsApp you to confirm your order before dispatch. Please keep your phone reachable so your order is not delayed.

Yes, free of charge, as long as the order has not been dispatched yet. Contact us by email at shopaholic.pk1455@gmail.com with your order number. Once handed to the courier, an order cannot be cancelled.

Delivery is free on every order, anywhere in Pakistan.

Orders are dispatched within 1–2 working days and usually arrive in 3 to 5 working days. Remote areas may take a little longer.

We send your tracking number by SMS or WhatsApp once your order is dispatched. You can also visit our Track Order page.

Yes. You can open the parcel and check your product in front of the rider, then pay. Every order is also covered by our 7-day checking warranty, and we recommend recording an unboxing video.

Not at the moment. We currently deliver within Pakistan only.

If your product is faulty, damaged, wrong or missing parts, tell us within 7 days of delivery and we will replace it free of charge — or refund you if a replacement is not available. Read the full warranty & refund policy.

Contact us by email at shopaholic.pk1455@gmail.com with your order number and a photo or video of the problem. We will guide you through the next steps.

Change-of-mind returns are not accepted. The warranty covers faulty, damaged or wrong items.